Does FindBestVilla own or rent properties directly?
No. FindBestVilla.com is a service which allows vacation rental owners to advertise their vacation rentals and helps potential renters to find a suitable vacation rental property. To rent properties, you contact the owners directly using the contact information provided with each vacation rental listing.
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How do i find a property?
Search our property listings either by location or by number of bedrooms. Please remember that often you will find extra sleeping accommodation in the form of sofa beds, so a 1 bedroom apartment may sleep up to 4. It is also worth looking at accommodation with a larger number of bedrooms, these are not always more expensive. Whilst browsing through the properties, you will see the property Code number for each advertisement in the top of the page eg. TR312. Make a note of these and you can easily re-visit the pages by typing the property Code number into the Property Finder box, again in the top right hand corner.
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How do I know the properties advertised are legitimate?
We do not inspect the properties that list on our website so there is no guarantee. While fraud is rare, it can happen. Proceed cautiously with international payments using a money order or wire transfer. Warning signs include an unusually low price, uncertainly regarding the exact property location, or any suspicious behavior of the property owner. The best way to avoid potential problems is to do your homework. We suggest talking to the owners on the telephone versus strictly email. If you have concerns after speaking with the owner, then ask them for a list of past renters that you may contact.
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How do I contact vacation rental Owners?
FindBestVilla.com consists of thousands of vacation rental properties available directly from owners. Arrangements for rent or lease are made directly with the owners. Each listing on the FindBestVilla.com site includes a phone number and/or email address. All inquiries should be sent to the vacation rental owner. To email owners, click on the blue "Send online message to owner" link in the "Owner Information" section of the property detail listing. You can use this form to request a reservation or ask questions to the vacation rental owner. For the most timely and efficient exchange with the owner, provide as much detailed information as you possibly can. Give the dates you are inquiring about and if your dates are flexible, note that too. List how many people, adults and children. If you have a pet that you wish to bring along, be sure to include that information. If you have any special needs or questions, do not hesitate to ask. If there is a phone number listed for the property, call the vacation rental owner, most welcome the questions that your may have. Remember, most often you will be speaking to an owner who knows the area very well and can be a very useful resource in helping you choose the right place for your next vacation as well as activities and attractions once you get there.
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If I call a vacation rental owner, am I obligated to rent from them?
No, but as a courtesy review the listing carefully before you call and be sure that their property is a place that you would seriously consider. Sometimes conversations with an owner can assist you in narrowing down your choices. Please also be considerate when contacting owners, you are often calling their home, so try to be aware of time zone differences and try not to call during dinner time or after 9pm. If you call and get an answering machine, be sure to leave your name, number (clearly and slowly), the dates you are inquiring about and an appropriate time for them to return your call. Most owners will indeed call you back.
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I have called the vacation rental owner and have not heard back from them. Why?
One common reason is that the vacation rental owner is on vacation! Dealing with owners will not always be as easy as contacting a hotel or resort. Most owners respond within 24-48 hours. If your initial contact was an email, try contacting them via telephone if the number is provided. Although we encourage our owner to respond whether they are booked or not, a small percentage may not respond to all inquiries on a timely basis. In these cases, we recommend you find an alternative property with a more responsive and considerate vacation rental owner.
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Are the prices set or is there room for negotiation?
Most vacation rental owners are somewhat flexible on their pricing during certain times of the year. Some advertise discounts or a seasonal rate schedule. If you inquiring for a week that is not in the peak season for a given area, then the owner may negotiate on price. However, don’t expect the owner to drastically discount their rent just because it is not booked. Many vacation rental owners do not rely on off-season revenue and would choose not to rent it at very low prices and risk damages from a renter getting the property at a deep discount. On the other hand, if you ask about a discount for a Holiday weekend or other peak season week, then most prices are usually firm.
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Are there extra fees beyond the nightly or weekly rental costs?
There are typically several additional fees beyond the nightly or weekly rental fee. These fees may include cleaning fees, local taxes and a refundable damage deposit. In some cases, additional fees may exist for maid service, pool heating, telephone calls or other things specific to the property. These fees are often spelled out in the property listings, however, you should confirm these fees with the vacation rental owner prior to paying your deposit.
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How do I handle payments?
Payments are made directly to the vacation rental owner. Since each vacation rental is individually owned and operated, the payment methods and schedules will vary. Typically the owner will require a reservation deposit, then the balance to be paid in one or two payments. Most owners require full rent plus a deposit paid prior to the rental period. Payment methods will vary also, but most will take personal checks. Credit cards or PayPal may also be an option. Before you send any money (even the deposit) we recommend that you ask the owner about their cancellation policies. It is best to have these policies in writing. Payments made using a wire transfer, money order or personal check typically cannot be recovered in the event that your accommodation is not supplied as promised so extra caution is recommended.
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What if something goes wrong while I am there?
How will it get fixed if the vacation rental owner lives miles away? Many owners are very conscientious about their maintenance and do a lot of preventative measure to ensure that things will not go wrong. But in the unlikely event that something does break while you’re there, simply call the owner. The owner should be able to get the problem resolved quickly and professionally.
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Can I get refunds due to weather?
Since weather is beyond the control of the owners, if you choose not to come or to checkout early due to the weather, you must understand that you will generally forfeit your rent. Many third party companies offer travel insurance that may cover a trip cancellation due to weather under certain conditions.
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What currency are prices shown in? What currency can I pay in?
Price are typically shown in nightly and weekly ranges. Prices on the individual listings are shown in the currency of the property owner`s choice as indicated on the listing. You should confirm the final price and currency of the payment with the vacation rental owner.
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What languages can I use to communicate to owners?
Typically, most vacation rental owners will be able to respond to inquiries in English along with the language spoken where their property is located. Many owners speak multiple languages and some even note which languages they speak within end of their listing.
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Do I have to clean the property before I leave?
Cleaning policies vary from property to property. In some cases you will have to clean the property yourself and wash the linens. In other cases, a cleaning staff will come in and clean after you leave. Be sure to ask the owners the check-out policies for the property. Even if cleaning is provided, it is still expected that you leave the property "broom clean". In other words the cleaning staff generally does not do the dishes and clean up excessive messes. In either event, keep in mind that this is someone`s home.
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How can I provide feedback on my experience with a vacation rental or vacation rental owner?
Owners typically appreciate feedback. Whether you have a suggested item that you would have enjoyed, or if something was not working properly, please let the owners know. And of course if your accommodations were perfect, the owners love to hear that also.If you have feedback you believe FindBestVilla.com needs to be aware of, please email FindBestVilla Customer Service.
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